Bad Bad Service from Pulse Living

I would like to report a very bad service we are getting from Pulse living since they took over from Renico at Ascot complex in Crystal Park. we are tenants are Ascot we have been advise we owing R1034 for utility charges , we paid this yesterday trying to clear our debt so that we can be able to buy electricity this happens after we have been buying electricity but not getting token when we told we were told our money is going towards our debt we then asked how much we are owing we were told R1034 plus R50 for November which we paid R1044 of this amount owed. To our surprise immediately after making the payment to clear the debt another debt of R512 comes up again we ask where this debt comes from no one can give us the answer instead we are being sent from pillar to post, we are dealing with the lady called Cheryl very rude lady who reads the messages and not even bother to answer the only thing she asks was if the rent was paid I told her yes, we paid she requested a proof I am asking her what does the proof have anything to do with the debt that just came up from nowhere . we are now seating in the dark with no electricity because every time we buy electricity is going towards this debt we don't even where it came from. can we have answers from Pulse Living on this.