OM
Owen M
1 reviews | Active since Jan 2016
06 Jan 2016, 17:10
A lift for a flat his more than month not working
Karino Flat
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Replies (1)
Pulse Living's replyOfficial
11 Jan 2016, 15:41Hello Owen36,
The service provider disconnected the lift in December, as they were unable to track the landlord's monthly service fee payment. They were provided with proof of payment as soon as the landlord was made aware of the problem and the lift was duly reconnected on the 7th of January. Today, the landlord was informed that the lift door is faulty and that a technician has been called out to attend to the problem. We trust that it will be resolved without delay. Please accept our apologies for any inconvenience caused by the lift being out of service.
The full time cleaner went on leave from the 28th to the 31st of December and a temporary cleaner was appointed to clean the premises on the 28th and the 29th of December. All residents were informed of this in writing and were requested to place their refuse in the municipal bins on the premises and not leave them lying around. Apologies for any inconvenience experienced during this time.
The service provider disconnected the lift in December, as they were unable to track the landlord's monthly service fee payment. They were provided with proof of payment as soon as the landlord was made aware of the problem and the lift was duly reconnected on the 7th of January. Today, the landlord was informed that the lift door is faulty and that a technician has been called out to attend to the problem. We trust that it will be resolved without delay. Please accept our apologies for any inconvenience caused by the lift being out of service.
The full time cleaner went on leave from the 28th to the 31st of December and a temporary cleaner was appointed to clean the premises on the 28th and the 29th of December. All residents were informed of this in writing and were requested to place their refuse in the municipal bins on the premises and not leave them lying around. Apologies for any inconvenience experienced during this time.
Pulse Living's reply11 Jan 2016, 15:41
Official
Hello Owen36,
The service provider disconnected the lift in December, as they were unable to track the landlord's monthly service fee payment. They were provided with proof of payment as soon as the landlord was made aware of the problem and the lift was duly reconnected on the 7th of January. Today, the landlord was informed that the lift door is faulty and that a technician has been called out to attend to the problem. We trust that it will be resolved without delay. Please accept our apologies for any inconvenience caused by the lift being out of service.
The full time cleaner went on leave from the 28th to the 31st of December and a temporary cleaner was appointed to clean the premises on the 28th and the 29th of December. All residents were informed of this in writing and were requested to place their refuse in the municipal bins on the premises and not leave them lying around. Apologies for any inconvenience experienced during this time.
The service provider disconnected the lift in December, as they were unable to track the landlord's monthly service fee payment. They were provided with proof of payment as soon as the landlord was made aware of the problem and the lift was duly reconnected on the 7th of January. Today, the landlord was informed that the lift door is faulty and that a technician has been called out to attend to the problem. We trust that it will be resolved without delay. Please accept our apologies for any inconvenience caused by the lift being out of service.
The full time cleaner went on leave from the 28th to the 31st of December and a temporary cleaner was appointed to clean the premises on the 28th and the 29th of December. All residents were informed of this in writing and were requested to place their refuse in the municipal bins on the premises and not leave them lying around. Apologies for any inconvenience experienced during this time.