Lack of Good service despite detrimental plumbing issues due to their product

My relationship with Pulse tiles started off great, I was assisted by their team members; ****a who the manager and Nqobile who is a sales rep, they were efficient polite and extremely urgent as well as eager to meet my needs; as a youngster who was taking on a big renovation project at home I wanted to use the best product and was willing to pay whatever I needed to get what I wanted, I purchased goods that were above the value of 13 thousand, ****a and Nqobile were extremely helpful in the purchasing of these products as well as even returning to exchange a mixer. However that is where my problems with Pulse Brickfield started, the mixer I bought seemed to have a fault and my plumber who is a professional plumber owning a reputable plumbing company that I will not mention informed me that his staff are going off for Christmas holiday and I should urgently get in contact with the store to tell them of the issue, I contacted Pulse Tiles on Brickfield and I was given the worst run around of my life!! I think my call must have been transferred to more than 4 people who did very little to assist! Even though in this instance the store manager ****a referred me to a guy in technical department he was extremely disinterested in assisting me; maybe because the previous day I had asked the store to come to my house to help me and the plumber with installation of foot claws of my Victorian bathtub which had no manual as to assemble the foot laws, he and the gentleman he arrived with looked rather irritated with me, so maybe that is why he was very disinterested in assisting me with the bathtub mixer issue after I clearly identified myself to him. My issue is, the mixer is leaking on the nozzle that is used to switch the tap to hand shower operation; this issue was put on hold, I was told they would call me back, this was before 12pm midday, he did not call me back until after 3hours when I called the store and was put on hold for over 15minutes (using my airtime to call the stoee) he called me whilst I was on the very long hold! Which made me assume he had been given a heads up that "your annoying customer is on the line" and I use these words cause the level of service from the people who are in the technical department of this branch are highly irritable and disinterested. He had called me only to tell me he would call me back AGAIN! Meanwhile I have a leaking tap! Which means water bills rising! I can't switch off the water system of the house as we need water to do things in the house and it is holiday season the house would be busy. I was not called again for another few hours, then Nqobile who was my initial sales rep called me, she said she would try put the issue into urgency, I got another call from the same guy in technical department he called to give me a prescription of a problem that he didn't fully understand despite how much detail I had been reciting the many times I was call the store and constantly asked to reiterate the problem (which means details of customer complaints are not cared about, one needs to reiterate the same thing more that 5 times to the same individuals) this call would obviously upset me as he was more concerned about making me go away by giving me a prescription for a problem that u had not reported, as the things he was telling me to do had nothing to do with my reported issue! Therefore I told him "it is clear to me I won't get help from the place which I assumed I am supposed to be helped as I purchased this product from you!" It was the second time I had to demand for the store to come examine an issue at the site than deal with me over the phone! Especially cause he had mentioned they have an I store plumber! However the focus seems to be "make the problem go away as quickly as possible without costing us money" and that's how I feel I was being dealt with. A little later some other guy who was completely RUDE called me hovering above me and not giving me a chance to speak, instead of assisting me or attempting to, he kept telling me I shouldn't have bought a product I don't want! Which is foolish as one doesn't spend more than 13 thousand rands on products they do not want! His call truly ****ED me off to put it frankly! When I asked him who he was he avoided telling me his name and therefore I hung up. I have not been assisted by Pulse Holding (PTY) LTD in any way until now, and I have water leaking out a NEW! Bath mixer! I was yet to purchase remaining stock to complete my renovation project on the 8th January! I do not see such happening! And would advise ANY person considering purchasing products from them to go to another entity which sell products that are just as good looking! What good is it to buy products that cost a lot of money from a place that little to zero interesting in assisting you should that product malfunction when it is by your side! It is of little good to have a good team upstairs and the people who have the product knowledge are more disinterested in helping you than they should be to actually help you! This has truly been the worst experience I have had as a young person who surely will still be doing many projects of renovating. The Worst!