Very Disappointed with their service

I am writing to express my deep disappointment with the recent experience I've had using your service.

I deposited parcels in two different lockers this week, but to my surprise, one still shows an “awaiting deposit” status - even though I had physically deposited it earlier in the week. On top of that, I received a reminder to deposit a parcel that had already been placed in the locker.

When I reached out via your WhatsApp support, I was simply told that the driver had already knocked off and that collections do not happen over the weekend. What’s frustrating is that there was no apology or sense of urgency - just a matter-of-fact response that it will only be collected on Monday. Meanwhile, my parcel was supposed to be delivered by Monday, and now that timeline has clearly been affected.

This level of service is seriously harming my business reputation. I have re**** on Pudo and trusted the platform for my business deliveries, but with such inconsistent service and lack of accountability, I am now questioning that trust.

I urge you to investigate this issue and take it seriously - not just for my case, but for the many other small businesses who depend on reliable logistics partners.

I would appreciate proper feedback and accountability regarding this situation.