USE WITH CAUTION

I am shocked! My package arrived, literally shredded in the locker, and when I complained to the support team, this is verbatim what they have to say: "In the images provided, we can also see that the package was not sufficiently packaged due to items being loosely packaged in the box causing the items inside to move around whilst the shipment was in transit, it could have happened that the parcel got damaged during transit which we, unfortunately, have no control over as your parcel is packed in the vehicle along with many other parcels. Also, there were no 'fragile, this-way-up, or do-not-stack' stickers/indications present or placed on the box to assert caution to the warehouse staff and drivers handling the package. This could mean that the shipment was damaged due to co-loading when many other shipments are placed above each other when palletizing for transit." The box was sealed and taped perfectly, the items inside were simply not squashed together. But my parcel arrived in literal pieces, but because there was no 'fragile' sticker on it, they deem it acceptable, and see no problem with, parcels arriving in such a state. Even the person sending the above reply didn't sign off the email with their name/designation because they know such a response is pathetic and undignified. Absolutely appalled - terrible customer service, shocking professionalism, and no care is given to your parcels UNLESS there's a fragile sticker! So be sure to slap those fragile stickers onto EVERY SINGLE PARCEL, otherwise they think it's ok to literally destroy your parcels.