The wrong parcel picked up ,and pudo doesn't care not taking any responsibility for it!!please help get the word out Peter been asking for help from Saturday and I paid for overnight delivery

Hello Peter I would like for my review to go as far as it can because I'm very disappointed with pudo. I have booked courier on Friday which I usually do I have been using pudo for 3 years and this has never been a problem, this the first time where I have a problem with them this never ,but there not taking any responsibility .I have booked courier on Friday and there were supposed to become today which is a Monday but instead they booked up on Friday which isn't a problem but they picked up the wrong parcel I have been on colds from Saturday with head office from Cape town Johannesburg and Durban none of the head offices helped me uh I was referred to a WhatsApp ticket line where they don't know why is going on they're so confused I spoke to three different agents and I would like to name them from Johannesburg ticket line Megan, Munyaradzi no help at all.My box is still with the sender and the promised to pick up today.I need help asap but pudo is not helping