Shocking service from Pudo

I have booked twice with Pudo. Firstly, you cannot get through on their land line it is only on chat OR Email. I was advised that 3 attempts to collect and if unsuccessful then it is cancelled. I made a second booking, and I notified them that I COULD NOT get hold of the sender. The agent advised that I should give them another date. Now I have told it is two attempts and the booking is cancelled. You can't speak to a person and was asked in the chat to provide proof as to where it was said three attempts. I am so annoyed and angry at the shocking service I have received. If there was an option of no rating that would be my option.