aP
anton P
1 reviews | Active since Sept 2013
28 Jan 2025, 10:33
PUDO - Why can't you make things easy ?????
I have been trying now for the past 45 minutes to book a parcel, each time I select payment. I prompts me to topup my balance. When I try do that and select pay by card I get a error that looks like a backend developers code.......and I lose my entire order with all it's details. I have dont his now 4 times
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Replies (2)aP
anton P's updateReviewer Update
28 Jan 2025, 10:37Pudo seriously needs to look at their entire CX journey. Why do you offer a automated Bot with agent transfer if no agents are available, thus creating a VERY frustrated experience.
Also the payment error the website gives one, when trying to topup a payment balance is totally unrelated to the actual action one is trying to do + Why can't one pay through a normal payment gateway instead of loading a balance.
Also the payment error the website gives one, when trying to topup a payment balance is totally unrelated to the actual action one is trying to do + Why can't one pay through a normal payment gateway instead of loading a balance.
aP
anton P's update28 Jan 2025, 10:37
Reviewer Update
Pudo seriously needs to look at their entire CX journey. Why do you offer a automated Bot with agent transfer if no agents are available, thus creating a VERY frustrated experience.
Also the payment error the website gives one, when trying to topup a payment balance is totally unrelated to the actual action one is trying to do + Why can't one pay through a normal payment gateway instead of loading a balance.
Also the payment error the website gives one, when trying to topup a payment balance is totally unrelated to the actual action one is trying to do + Why can't one pay through a normal payment gateway instead of loading a balance.
aP
anton P's updateReviewer Update
28 Jan 2025, 10:43OH MY HATT !!!!! - Held online to try chat to someone, was put through Buhle Mhkize ***, who then doesn't respond to my query in context...........and gives me a blanket response like a BOT !!!!!! Telling me I must try again in 20 minutes.........I dont have the time to waist on this nonsense.
My I request that you do proper UAT testing, and error code handling checking on all your customer journeys as this error I'm receiving points to neither having been done like it should
My I request that you do proper UAT testing, and error code handling checking on all your customer journeys as this error I'm receiving points to neither having been done like it should
aP
anton P's update28 Jan 2025, 10:43
Reviewer Update
OH MY HATT !!!!! - Held online to try chat to someone, was put through Buhle Mhkize ***, who then doesn't respond to my query in context...........and gives me a blanket response like a BOT !!!!!! Telling me I must try again in 20 minutes.........I dont have the time to waist on this nonsense.
My I request that you do proper UAT testing, and error code handling checking on all your customer journeys as this error I'm receiving points to neither having been done like it should
My I request that you do proper UAT testing, and error code handling checking on all your customer journeys as this error I'm receiving points to neither having been done like it should