Pudo unacceptable customer service

Booked a locker to locker parcel Centurion to Alex (Sandton) 31st Dec and deposited the parcel. Previously it took 1 bus day to deliver. I followed up on the whatsapp customer service 3 days later as the parcel remained showing "delivery assigned". The answer I got from the agent "locker offline". I queried again and I was told the person will be notified when the parcel is delivered in the locker. Today I requested an update again as the parcel is still showing "delivery assigned". I requested feedback 11:25, by 13:57 I have not even had a response. What shocking service, I think Pudo lost me as a client today, this is the worst customer service I've experienced in a very long time. The receiver is really unhappy and I as the client am appearing dishonest and like a fool.