PUDO SERVICE STINKS. TAKE NOTE!!

I have sent TWO parcels on the same day with PUDO. For one parcel, the receiver teceived the standard PIN. The other parcel has never been activated and no PIN was sent to the receiver. Since 30th December, I have been trying to find out where it is, without any success and any assustance from PUDO 's customer service. I am currently considering to lay a theft charge.