Pudo *****s up

I have experienced the best in the past from PUDO, but today all went wrong. A parcel from Kloof-KZN was sent to me directed to Station Okona, Brooklyn Mall, said to be on the Veal street side of the centre, PUDO providing a map with location pin. I looked everywhere in the building for the station, ultimately being told by the complex manager that there was no PUDO facility there. I emailed PUDO (***) explaining the problem, since a phone call was answered by a service and was asked to wait. I later received a reply e-mail which clearly indicated that the person who responded had not read the content of my message, sending irrelevant detail of deliveries made at the beginning of 2025. The upshot of all this is that the parcel will now be sent beck to Kloof-KZN as uncollected. What is going on?