PUDO - lack of service

I recently arranged for PUDO to collect some goods from a supplier in Joburg. The supplier messaged me to say that the courier had gone to the wrong address and he gave the courier the correct street number (already on the waybill). The courier never came to collect the goods. A few days later I checked the waybill on the PUDO system and found that it had been "Cancelled". I spoke to a support person who told me that the courier had gone to the correct address and that the supplier (who is the owner of the store and is there every day) said that there was no delivery for me. When I spoke to the supplier again, he assured me that no courier had come to the store. PUDO informed me that there was no refund and that I would have to initiate the collection and pay for it again. I shall, in future, use another courier service.