Pudo lack of customer service and no admission of fault

I normally use Pudo to send and receive packages, but after a recent experience I am quite disappointed at their customer service assistance.

I bought a package from someone in Pretoria, and gave the correct delivery information. They also gave the correct delivery information to Pudo (as I received the Tracking Information and the delivery address was correct). However, Pudo made the mistake of sending my package to the wrong location (another town in another province! - and the places didn't have the same name).

When I tried to contact their customer service linez or to try contact A REAL PERSON for assistance, there is no such information. You only can deal with a robot prompts on WhatsApp.

I am also disappointed at the lack of fault recognition. This all happened on a Monday. On the Tuesday (when I eventually got some assistance with the robot prompt), Pudo said they only service the locker on Mondays. So thid means, I have to wait another whole week JUST FOR THEM TO COLLECT MY ORDER AT THE WRONG LOCATION, and I have to wait ANOTHER WEEK AFTR THAT TO ACTUALLY RECEIVE MY ORDER.

Be assured, I will NEVER use Pudo again. Due to their mistake, they should express ship my package to me for the inconvenience. But no, they don't admit fault or make any sort of reparations.