PUDO is just there for your monies, not to give client services or sort things out

PUDO might be the easiest way to send any parcel, but that is pretty much where it stops. Trying to get hold of them on the phone to sort things out is useless. If they have issues with their lockers or the door doesn't close when you parcel was inserted at drop off, basically if threre is any issues that is there issue, you can forget about getting a refund, They have a whatsapp line, but what that is for I am not sure as you can track your parcels online. You cant change address, dispute refunds or any real issues on their whatsapp line. You have to contact support via email and they will send you thousands of "unique" ticket numbers that MEANS NOTHING, The ticket number is not connected to anything. They are basically there to take your money and that is it. YOU ARE JUST A NUMBER! TO MAKE THEM RICH. THEY DO NOT CARE ABOUT YOU AS A CLIENT OR THAT THEIR LOCKERS HAVE ISSUES.

GOOD LUCK with getting your monies back when they have made a mistake!