PUDO, horrible customer care!

I had an absolute horrible experience, and the problem is STILL NOT sorted out!

I booked a locker from East London (Nahoon) to Potchefstroom (Bailie Park). When I put in my pin to drop off my parcel, there was already someone else’s parcel inside the locker. I then closed it. It was not mine. I would also like to inform you that the way the matter was handled was not very professional. The agent told me that she had then cancelled my locker, and I should request a refund from “support” and now book another locker to use at the moment… which is a schlep! They could be very glad I’m an honest person and that I didn’t take the other person’s box! With my request I included proof and photos, I explained everything very well…

They then cancelled my refund request and said that I took someone else’s place in a locker, WHICH IS ABSURD because I in reality paid for someone else’s package!!

I’ve been trying for two weeks to get help. For me it’s not about the refund, it’s about the principle of the matter and the fact that I’m a loyal customer. Another problem is that every time I talk to someone it’s a different agent… I asked to lodge a formal complaint and they won’t give me any information!

I’m so disappointed!