Pudo DROPPED the ball (package) - literally

I have been using Pudo religiously for shipments, anything big and small and never had a problem, but the last 2 incidents and their flippant responses give rise to this review. Prior to these incidents, I would most likely have given a rating of 5...

On both occasions, I shipped glass items and I as a run a gift and decor store, I am very fami**** on how to pack such items - bubble, shredded paper and more fragile stickers than the box size almost allows. In both instances, these items reached my clients in PIECES, not chipped, or cracked but in PIECES. One item was a heavy, thick glass vase, not prone to SHATTERING INTO PIECES.

Pudo's response - it is the sender's responsibility to ensure appropriate wrapping and packaging (tick that box because that is what I have done). Despite photos to show packing and fragile stickers and the damage to the content, Pudo refused to even ACKNOWLEDGE their driver's responsibility or role in this. These parcels were in 100% condition when I deposited them, the driver collected them and they arrived shattered at their destination, and PUDO reckons the responsibility is only mine?

These parcels were man-handled to say the least - the only logical explanation.

PUDO, your driver's collect and drop - our parcels spend the bulk of its travel time with you! And you want to put all the responsibility on me? I don't think so - you now lost a client as I will NOT use your services again - not even to send an unbreakable (?) item. I will make another plan. Your flippant attitude is unacceptable for a company of your stature.