PUDO Costtomer service absolutely useless!

Pathetic customer service from Pudo. I deposited my parcel (WAYBILL PUDOP*** on 30/12/2024. So, my parcel got lost. I talked to Pudo on WhatsApp (I even received a reference number) and emailed them numerous times. Just to mention, the recipient never received a pin. No reply whatsoever. On 31/01/2025 a total stranger phoned me, and said that she was at the Pudo lockers in Menlyn Mall. She was about to deposit her pack On 4/01/2025 a total stranger phoned me, she was about to deposit her package into the locker when she found a package deep in the locker. Low and behold, it is my lost package!! PUDO please explain this to me???