PUDO all about money word of the day SORRY

pudo does not take any responsibility for any mistakes on their side. the only word they use is ooo I'm sorry. then nothing gets done. please if they say they transfer you to the ops Manager just put down the phone for 2 days i have phoned holding more then 30min for him without answer. and believe me he does not return the call. My granddaughter had to go to bed without a gift. this is my 3rd mail to them and still nothing is done to rectify the mistake on their side Please note my parcel went out for delivery today 27 Feb 2025, and was returned to the depot…… come one PUDO What Even…… I phoned Aisha @8:18 she informed me it was returned as the driver took the wrong parcel and that it will now only be delivered tomorrow It is now 9:06 and only put the phone down now. She tried to transfer me to the ops manager but with no luck as he is not answering the phone Same as yesterday. Pudo made a mistake again when are you guys taking responsibility for this????

Yesterday 26/02/2025 I was upset as we had to explain to a child why her gift is not here yet… yes, she went to bed without her gift. This morning as we tracked it said Out on delivery so we told her it will be here today, and she was so happy…. only to see now it was sent back to the depot…….

AGAIN, WE HAVE TO TELL HER SORRY ITS NOT HAPPENING…… PUDO is just saying sorry…. You guys are heartless and unreliable……..

I want this delivered TODAY…. Im not leaving it here im sorry ….. PS never use PUDO ... they are all about money. once the locker is paid, they don't care about you ...