Poor customer service

With their new app which I find to be NOT user friendly, I attemped to send a parcel

With me struggling on my cell phone to find n deposit an pick-uo location and having to start over three times, in the proxess ACCIDENTALLY switched the drop-off and pick-up locations..

I only discovered this when trying to deposit the parcel. I immediately tried to call customer service to try and swop the drop-off and pick-up locations. This could be a 3 minute action. I wsited there at the drop off point in high hopes. I emsiled, whatsapped, tried to call. ..

To no avail. No response whatsoever. When eventually they got back to me on email, I was referred to the one person after the other. Each one issuing a new call number. I got the impression they have no flippen administrative process that works.

They turned me down point blank eventually. Their service stinks.

Honestky, I'd rather oay more through another courier comoany but I will NEVER support them again for they have ZERO customer service. I think they are ***********.