Pathetic customer service.

I'd give minus 5 stars if that were possible. Pathetic, useless and stupid is what their customer service people are. It is almost as if they all share one brain cell and it isn't even working. I needed to send off a last minute order that a customer made through Yaga on Monday morning. The Pudo locker near me was at capacity, so I drove about 15 minutes to the next nearby locker only for it to be off. I Whatsapped the Pudo helpline number displayed on the locker and waited about 10/15 minutes for someone to respond. We needed to leave as we were going on holiday and needed to check in at the bnb that day, so we left. I only received a response 2 hours later, but I was not on my phone at the time, so the agent ended the chat. I then tried again to get assistance on WhatsApp with no success. I then emailed and have been backand fourth thd last couple days desperately trying to sort this out. I called a few times as well but their lines are apparently down. All I wanted to do was make a new booking and then request a refund on that booking seeing as the customer has already paid for the shipping on Yaga, so that money goes directly to Pudo. That really is the easiest way of doing this, but they are too dumb to understand that. They kept saying I must ask Yaga for a refund, but that will not work as I did not pay for the shipping. They then tell me to contact the buyer and get her to request a refund. That is not how I do business. Why must I get the customer to now also try and deal with these idiots? It is not her nor my fault that the locker was offline. They can help me do this the easy was, but instead they are making this so difficult that I just canceled the customers order and told her what the issue was. Thanks to Pudo I have noe lost out on money I desperately need, and will no longer use their services. I am so fed up with having constant issues with them, but this was really the cherry on top. Thanks for nothing.