Not so easy to send a parcel with PUDO

Not the easiest company to work with, I need to send a packet and received everything to do so. When I arrived at the station the screen was dead. Connect via WhatsApp just to wait hours for someone to talk to me and the BOT is the stupidest thing to talk to. I think PUDO must rethink their way of connecting to people. I am sure the pocket big bucks with the way they operate.