NO RESPONSE FROM PUDO

I received a pin code to go to my Pudo location to retrieve my parcel on Tuesday, 31 January 2024. However, after inserting the pin code, door opened, and no parcel to be found. Empty! Pudo do have a WhatsApp platform which is mostly operated by a Bot what does not understand your question. You do have an option to speak to a agent - No agent responds in general. Here's an example: I've asked to speak to an Agent. I received a message "Please wait while we transfer you..." more than 2 hours later, I received a general bot reply that referred me to the Website for further assistance! I found that extremely unhelpful and frustrating as both the PUDO App as well as the PUDO Website do not work either. On the whatsap platform, you click on Talk to an Agent, however an agent does not respond, after 1 hour or so I then receive a message I am being asked 'How did your chat go? Good or Bad'... Are we done? I have not even chatted to an agent to begin with. Since 31 January I have had no response from Pudo to date. I generally have had excellent service from Pudo in the past, however this time around, I can't get hold of a human in order to resolve my issue.