Negligence, Lack of Accountability and bad customer service by PUDO & COUIRER GUY

Negligence, Lack of Accountability and bad customer service by PUDO & COUIRER GUY 1. Incorrect recording of my parcel 2. Not knowing where my parcel was for days leading to a 2 day delay 3. NO Fragile sticker label as requested but used red boxes 4. My parcel was sent to a random recipient 5. Other fragile parcels have arrived safely in the past, but not this one coz of all the above clear negligence. PUDO is quoting their terms and conditions and refusing to accept that my parcel arrived in pieces due to their negligence as per the above chain of events. PUDO refuses to pay for my R600 worth parcel and say they will only pay my PUDO fees of R79 back to my account, how when i will never use them again!