More bad service from Pudo.

Pudo has been a big disappointment in the last couple of months. They do not offer insurance when sending packages. So when my package arrived in pieces, although it was bubble wrapped, etc. The response I got from them when I complained was, go read our terms and conditions. You should not send valuable items, use Courier Guy instead. What a nice reply. Funny how this is not mentioned in any of their ads, because I am sure all your customers are sending parcels that are valuable. A while ago they upgraded their app and it was impossible to make any bookings. I tried 3 times to make a booking and in all 3 cases it showed error on my side when I tried to complete the booking. The next day the driver called to inform me he is on his way to collect the 3 packages. It was one booking that I tried to do, because of problems on the app, the booking did not go through on my side. Het sometime during the night the booking went through. All 3 of them. I informed the driver that it was duplicate bookings because of the faulty app and that I was not even aware that the bookings went through. He cancelled the 2 duplicate bookings and ensured me I would not be billed for the bookings. Now almost a month later I am informed that I am being billed for the 2 duplicate bookings. Really now??? So beware when using Pudo. Your packages may arrive damaged or your money might dissappear from your Pudo account. So when customers use Pudo, be sure to inform them about the risks involved.