Heartbraking

I am in the stage where I want to cry. Not only do you have our business name in your hands but also our clients,whom we assure that they can trust your service because after all you are part of the Courier Guy,stating you are the best courier company in South Africa. You have damaged our parcels, not claiming responsibility for it,but worse,you lost a parcel. We logged in the claim in Desember 2024, now not getting any updates, being put through just to be cut off, holding on long just to give up eventually or being cut off again, being put through to the wrong department, being assured on seperate occasions our query is being fowarded to the "relevant department", never to hear from that "relevant" department.Trying to reach Isaac whos name is under the email when we did get emails, but not a single person can put me through to him, asking for the manager, ending up going through to a driver who had no clue why I am talking to him, I have never in my life delt with a company who has standards as low as this. I literally wanted to start to cry because no one has the decency to help us correctly or just give us a update. everyone just passes on till the line cuts off, or my airtime runs out.We have send so many parcels with you PUDO, we have had so many frustrations but keep on trying to believe in you, but this,this is really the most heart braking. I have never felt so helpless in my life,and I promised this client you will sort it out, this is NEVER how a business or customer care should be run. If you can not keep your responsibility towards your customer's rights, then please do not do business anymore. Its easy, you loose the parcel, you pay back the money the client paid, but you do not even have the decency to communicate when one asks a simple update. Really sad.