Good system

I said to myself, if the issue gets resolved, I'm gonna rate the service 5 stars and here I am. I've been using the service for about three years and never had a mishap, until the other day, when my client went to the box and it was empty. After hearing all the horror stories about courier guy/Pudo regarding lost parcels, I thought I was going to be out of pocket for the R2000, but that was not the case. The client and I both contacted Pudo support, eventually all our tickets amalgamated into one ticket. Each agent was very helpful, which was a stark contrast to my previous encounters with the agents when the lockers were sealed and they were just like "I don't know why it's sealed" . Anyhoo, each and every agent this time treated this as a priority issue, which it was. I initially thought my parcel was lost, but as it happens, the driver put my parcel in the wrong box and the box that was supposed to be utilized was empty, giving both me and my client a shock at the time. But, you know, we're all human and we all make mistakes. I forgive the driver. When the driver went to the lockers to collect the parcel it was offline LOL and then he went the next day and collected it and delivered it to my clients house. I really thought I was a goner, but they actually all worked really well to resolve the issue. It really gives me hope because, I know now that courier guy/Pudo are actually problem solvers, for the most part. Even when receiving parcels, I've had some pretty *********** senders who never even packaged the items or put the address on the items and yet I received my item each and every time, they work so well. I'm so glad this issue is resolved and I didn't lose out on my money, because I thought I was going to have to refund my client. Thank you guys for having a system that works, as long as senders label parcels correctly, should a mishap like this happen, TCG/Pudo will know exactly which parcel it is. Really guys, thanks again.