Frustratingly Slow and Dismissive Support – Unacceptable for Time-Sensitive Services

Getting hold of Support is an absolute nightmare. The WhatsApp number they advertise as a "quick and efficient" contact method leaves you waiting for at least an hour, only for them to respond with vague, unhelpful answers—if they even address your question at all.

To make matters worse, they immediately send a survey asking you to rate their service, completely dismissing your issue instead of actually resolving it.

You handle time-sensitive correspondence, and lockers operate within restricted timeframes—this level of poor service is unacceptable, especially when the issue is caused by your own mistake. Customers deserve prompt, competent assistance, not delays and deflection.