DO NOT USE

Absolutely shocking service!

I was told my parcel had arrived, only to open an EMPTY locker. Now, no one knows where my parcel is, and no one is taking responsibility. Because I opened the locker (which had NOTHING in it!), the system marks it as delivered, and apparently, that means no one can help me?!

This is completely unacceptable. I’ve tried emailing, WhatsApp, and calling—zero response! They lost my parcel and are just washing their hands of it. How is this even allowed? The absolute worst customer service I’ve ever experienced. I have no idea how to escalate this anymore its extremely frustrating