Dishonest and uncaring.

I would give zero if I could. Their system made the pin expire early, yet when I checked it online it still showed that it was valid. I could not go when I planned but had to go the next day, still within the time shown on the system. However when I got there it had already expired, an hour and a half early. The call system people first insisted that I was too late. Then they said I must create a new order. When I said I will not pay for a new order and I can't write the new details on the package, they said I must just wait there for the refund. In front of the locker.I asked how long that would be and they said four to five days. No appreciation of the ridiculousness of it. They absolutely refused to acknowledge that it was their issue and they had to fix it. I then requested a refund, and instead was given a credit. I don't know what I am going to do with a credit since I am not going to use PUDO again. It was their own fault and they refuse to make good. Their excuse? Policy. If their systems comp**** with their policy it would be fine. But their systems do not. So they have to make good. Otherwise they are just *****ing money. You cannot speak to anyone or get a proper response from them.