Dishonest and poor customer service.

On the 7th August I received my parcel through the Pudo locker. I had ordered perfumes and scarfs, 5 60ml perfumes were ****** by the Pudo driver. I reported the incident immediately that day, a week passed and I was the only one chasing this complaint because no one made contact with me. After days of chasing, a guy by the name of Sibusiso who is said to be from the head office told me that they could not accuse their driver of something there was no evidence for, meaning if I don’t provide proof, my complaint would not be upheld. I had to request my supplier for footage and I sent it to Sibusiso. This is the 3rd week and still I’m the one reminding them of my case. Not only did I loose perfumes, those were 5 from an order of 20 bottles that I was supposed to deliver to my customers.