Bad service from Pudo once again

We are currently having an issue with some of our parcels. When we deposited our parcels at the lockers it showed that it does not exist on there system.

All my bookings were cancelled and shows expired on their system. We were there way earlier than the bookings should have expired. I have contacted the courier company and sent them all the relevant proof.

This is the second time this is happening. The first time they ignored all my emails and I was not assisted or refunded.