Bad experience with Pudo

Pudo is great and all but I had bad experience, it can happen to anyone. I am a second time Pudo user and yesterday I booked a locker. So the locker was then too small for the Parcel. And I did not know how to proceed. So the guy next to me said I need to close the door and HE pressed "YES" and not the "NO" and here I am, standing with my parcel not in the locker! I then immediately reported the situation and the sad part is that Janho Beyers @ the Pudo Support team then rep**** and said I need to rebook. This morning I received a mail from them after so many questions... "Janho Beyers (PUDO - SA )

Nov 14, 2024, 10:01 GMT+2

I regret to inform you that your credit request has been denied. Please take note that credit will not be returned for the following reasons : -Booking cancelled by sender/receiver -Bookings are no longer required -When parcel get sent on TCG account -Arranged to use another courier company/other way of sending the parcel -Incorrectly booked ( as there is a page where conformation of details needs to be made) -Unable to make the deposit time The reason for this is that the locker space has been reserved which takes the space off the market for other clients to utilize. Kindly see our T's and C's link below and view section 15."

I do understand this but I really think you can do better in the future and assist clients faster to prevent this. I paid for the locker and I reported immediately to cancel therefore to prevent a locker from taking space other clients could've booked and to ensure I can also rebook and not lose the funds.

It's as if pudo doesn't want to assist.

I hope this doesn't happen to anyone else.