A bunch of ****mers!

I used PUDO to send a personal parcel, and the experience has been nothing short of frustrating. My package went missing, and when it was returned, several items were missing. Despite providing all necessary documentation, including screenshots and proof of the items’ costs, PUDO has continuously asked for impossible documentation that doesn't exist. The items were purchased in cash, and the receipts were inside the missing parcel, which is now gone, so I can't provide the exact proof they’re requesting.

What’s worse, PUDO's response has been to deny responsibility, stating that their flyer bags are insufficient packaging, which, according to their terms, means they aren’t liable for any loss. Essentially, they are suggesting that I send packages at my own risk and that if they mishandle them, it's not their problem since I accepted their terms and conditions. This is an unacceptable way to treat customers and their belongings.

The lack of transparency, accountability, and the continuous runaround I’ve received makes it clear that PUDO does not prioritize customer service or the safe handling of parcels. I strongly advise against using their services if you expect any reliability or responsibility for their handling of your package.