Unhappy client for the service that was offered by Kgwerano

As a public servants you are entitled for a car subsidies vehicle if your activities are involving the traveling for a certain km per month. My employer has appointed Kgwerano as a public service provider to maintain all the subsidies vehicle. I am driving a subsidies car that is Audi A3 2014 model. On the 31 October 2017, my car has given me a engine warning light I took it to Audi to report this warning light and I was told that they have a problem Kgwerano does not approve them to diagnose the car and if they can help me they will not get the payment from Kgwerano. I was advised to call Kgwerano to request for the authorisation for Audi Polokwane to diagnose the problem with my car. Indeed I called Kgwerano and I was told not to allow Audi to diagnose the car I must take it to another workshop at 1 Diamand Street Ladana by the workshop called gearmax Cv join. I took my car there as per the instructions and on my arrival I meet with the guy by the name Travor. He has diagnosed the Vehicles problem. He said is the valve that does not turning on ( something have to do with petrol). He mentioned that he have to order the valve to the dealer. I brought my car back on Monday in order for him to replace the valve. On Wednesday he called to tell me I can come to collect the car and I went to his workshop to collect my car. I only drove something lesser than a kilometer from the workshop the engine warning light comes back again. I went back to him to report the matter and he told me to comeback tomorrow coz after replacing the valve he has tested the car and everything seems to be looked perfect. I took my car back on Friday and he fixed what ever was wrong and I was called to come and fetch them car. Samething happened again I drove less than an km the engine warning light was back again.

On Monday that is today I called my Insurance Kgwerano to tell them about this matter and to request for an authorization for me to take my car to Audi since I was not comfortable with this workshop they have referred me to. I wrote an detailed email explaining all the incidents with their workshop and I got a nasty response from their technical manager by the name Johan Nortmann. ‘This guy has told me that I must not threaten them with HELLOPETER coz after they told me that they will not authorize for my vehicle to be fixed by Audi I should take it back to the preferred workshop which is gearmax then I told them that I’m not comfortable to take my car back to those people and I fell like I gave them enough change to do what is right and they failed. So I told Kgwerano with the bad service they are give me I will have to take the matter with HELLOPETER to stand for me since I believe they took an advantage coz I am a woman. So he said he will loved to see me writing to HELLOPETER he won’t entertain that. Why do we get these kind of treatment or maybe it’s because we are the public servants and well knowned as the poor of the poorest. Some of the service that we get from our public service providers are not ethical coz I failed why Audi as a dealership cannot be able to fix my car when it have a mechanical problem and I was not given a valid reason on why I couldn’t get the approval for Audi Polokwane. My car have a leaking oil and some loss *****s.