PUBLIC PROTECTORS OFFICE - IS ANY ONE THERE?

Does this Government department still exist? Disregard the 1 star its actually ZERO. I have been trying to get assistance regarding an ******* charge monthly by Bela Bela Municipality but no one from the Public Ps office is contacting me with assistance. The National Consumer Council referred me to them because "they dont deal with any Gov or Mun complaints" despite it appearing on their website that complaints of this nature can be forwarded. WHO IN THE COUNTRY STILL WORKS TO ASSIST SENIOR CITIZENS & REST OF PUBLIC WITH COMPLAINTS???These are yet another example of state funds being abused to accommodate "jobs but no realwork input" then again, the PP has enough problems of her own!