disappointed again by the government

What a shame that we as the public cannot even rely on this department for help. Where can one go when the government departments do not work? Who can one turn to when people who are being paid by me to do their work, do not do it?! One can call this section, but what happens afterwards. Told to, 'send an email and we will get back to you' - when may I ask? when you have departed this life? #WIN