VAT Registration

I registered my company with PTY-Registration in July 2014. The package included a VAT registration number which to date is still not available. <br> After numerous calls and emails, today I find out that Constance no longer works for the company. Nobody can help me and I'm losing valuable clients because I cannot supply them with a VAT registration number. <br> <br> A VAT number is required urgently. No more excuses.<br> <br>