I have a huge proble...

I have a huge problem wth the company it seems like they don't want to pay my money i sent them my sars certificate in order for sars to deduct bt they haven't sent it to sars they keep on telling abwt 10 to 15 days that i should wait for, they said the claim takes abwt 6weeks bt it been way more than that to me and i don't know what to do now