Disappointed and angry at this company

We made a claim in October 2021 for our dad who passed on in 2016, when the year started we were being called regularly being updated where it got to a point we where told we will get the payouts in April, today 17 November 2022 we still waiting, when you call their call center they tell us they still waiting for the resolution from the trustees but section 37c says that a claim takes 12 months. When sending emails no one responds to them. I am exhausted on following up on this claim. Why are the trustees not doing their job. Looks like PSSPF doesn't care at all. So disappointed. I wish companies could see how this fund is treating the security and stop using it.