Pss car rental very bad no customer service at all

Pss Car rental is very bad they make empty promises, My husband rented a car in December and there is a deposit you pay out first before you take the car , than they tell you in which date you will get your deposit refund back ...which u wait for 2weeks . Now they will tell you they still waiting for the financial office to give them feedback that they are proceeding....so this is too much now excuses everyday