Lack of

i had hired a car on the 25th October 2019, on the pick up the details on the deposit refund were false and given by Jeethan Gujadhur. secondly the car did not have a tag for toll gates and resulted in me paying cash for all toll's, on my return of the car(27 October 2019), Mr Gujadhur was extremely rude and said that it was not his fault that i endured toll expenses and he does not know where the tag was from the car. he then went in to state that he has done an immediate reversal of the deposit and will be in my account in the next 2 days.

on the 31st of october i had spoke to my banker trying to locate the funds, which she then asked me to contact the car rental as they have not sent an instruction to their bank to release the funds. i had called around 1pm asking to speak to someone in accounts and i was told by Yuvashen Parboo that everyone has left for the day (on a working day at 1 pm??? okay)

he refused to listen to my problem and when i was trying to give him requirements of what my banker needed he poked fun by laughing and talking to someone else completely ignoring me, he then went on to say the refund takes 7 to 15 working days!!!! which is not what i was told on the return process.. when i try to call now they ignore cause i believe they see my number pop up..

the staff are completely incapable of their position and 100% rude and unprofessional.

today is the 5th of November and still i have no feedback or refund yet. this company is completely unprofessional and unworthy if you ask me. i will never use PSS again and i will surly ask my family and friends to despise of this business.

Disgusting!!!