Little to no service delivery

We bought hardware and Software from Prys Accounting in June 2023. The hardware arrives and it's not what we ordered. We immediately contacted Prys Accounting (Nkosi) and notified them of the incorrect hardware. We are told that we should use it in the interim as their supplier is awaiting a shipment. Our Back office PC was delivered with a nonactive Windows key which was also reported to them. We were told that their supplier would be providing us with a key in due course. Needless to say, we are now in October of 2024 and they have still not replaced our hardware with the correct units after numerous promises from their side, or activated our Windows. We even offered for them to replace the hardware with a similar Windows device as the Android devices as it seems not to be arriving in the country according to them. We have patiently waited for over a year for them to rectify the matter but they either ignore my communication or they respond with we are awaiting stock. We have gone as far as threatening them with the Ombudsman to get the matter resolved which was just ignored and seem to now be our last resort. Their support is terrible and they do not deliver on 50% of the features their software has advertised to do. The hardware they provided is a specification lower than what we paid for and they have now been quiet for 3 months since our last request to have the units uplifted and replaced with what we ordered or a similar Windows-based hardware. Our request has fallen on deaf ears. Besides this their technical support is shocking. They have taken up to 2 days to respond to technical support WhatsApps as this is the only way you can get hold of them. They do not answer calls or take days to respond to emails.