Complaint Regarding Poor Customer Service and Unjustified Increases on Funeral Policy

I am writing this review to highlight the shocking treatment I have received from Providential Financial Services. I have been a loyal customer for almost five years, have faithfully paid my premiums for my funeral policy, expecting not only the promised coverage but also respect and transparency from your company. Unfortunately, this has not been the experience I have received to date - in fact, it has been the complete opposite.

The policy we signed stipulates that the premium would increase by 5% per annum, a term that we accepted in good faith. However, after nearly five years of payment, the premium has increased by a staggering 130%, far beyond the 5% stipulated in the agreement. This drastic and unjustifiable hike in premiums is not only excessive but entirely contrary to the terms of the original policy document.

Despite numerous requests for clarification and justification for these excessive increases, no information has been provided. I have reached out multiple times to both the Broker, Providential Financial Services, and the relevant customer service channels, only to be met with silence and inaction. On the rare occasion that responses have been received, they have been vague, dismissive, or unhelpful, and often no response at all has been forthcoming. This level of neglect and poor service is completely unacceptable, particularly considering my advanced age and reliance on these services for peace of mind.

This situation has caused me significant distress, and I am deeply dissatisfied with the lack of professionalism and respect shown by your company. It is highly concerning that a company in the financial services sector would treat a senior citizen in such a manner, especially one who has faithfully adhered to the terms of the policy.