HF
Henco F

1 reviews | Active since Jul 2020

12 Jul 2020, 23:30

STAY AWAY - Email and photo proof of bad installation and after sales service

Installation of lit battery, 5kva Fivestar inverter and 6 380watt sol panels without any circuIt breakers or fuses!!!!!!!!! STAY AWAY. Absolutely horrified by the type of service delivery I received for trying to replace or repair 5kva inverter. They even tried to give me someone else inverter after they claimed they repaired it, luckily I noticed the serial numbers did not match and the reason why they decided themselves to replace the inverter with another used one its because I was in a hurry and called them each day asking for an update.. 1 phone call of 1min gives you the liberty to swap my inverter without telling me and hope I dont notice the serial number! I eventually collected my “repaired inverter” after 9 working days but its still not repaired its still not showing the solar icon in full bright sun and only shows it in the early morning and late afternoon. Before I handed them my faulty inverter I send them 5 emails without any reply. The telephone calls was not great either with putting the phone down in your ear while you still speaking or saying good bye oh and they dont have time to say thank you for calling or even good bye. Who ever owns the company clearly doesn’t care about customer service.

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Replies (6)
PROTON SOLAR DISTRIBUTORS
PROTON SOLAR DISTRIBUTORS's reply13 Jul 2020, 10:07
Official
GOOD DAY SIR, THANK YOU FOR YOUR REVIEW, WE WILL EVALUATE THE ISSUE AND RESPOND ASAP. ALSO WE DID NOT RECEIVE ANY EMAILS STATING THAT THE INVERTER DOES NOT WORK AFTER REPAIRING? WE WOULD HAVE ATTENDED TO THE ISSUE IMMEDIATELY BUT YOU SHOULD HAVE CONTACTED US. 
HF
Henco F's update13 Jul 2020, 12:48
Reviewer Update
You are lying because I received a missed call from Johan whereby he send me a message on whatsapp that he will see me in court ?
PROTON SOLAR DISTRIBUTORS
PROTON SOLAR DISTRIBUTORS's reply13 Jul 2020, 12:54
Official
UNFORTUNATELY YOU DID NOT LET US KNOW AT THE OFFICE, OUR OFFICES ARE CLOSED ON SUNDAY'S , YOU NEED TO REPORT FAULTS VIA OUR OFFICES
HF
Henco F's update13 Jul 2020, 13:02
Reviewer Update
I wrote the email on Saturday after another solar company installed the so called repaired inverter earlier that same Saturday. E-mail delivery is not dependent on office hours. Stop making excuses and start giving better service delivery. What is preventing you from call me ?
PROTON SOLAR DISTRIBUTORS
PROTON SOLAR DISTRIBUTORS's reply13 Jul 2020, 13:08
Official
We will reply via email as per your request on email
HF
Henco F's update13 Jul 2020, 13:22
Reviewer Update
So why did try to avoid responsibility by stating that you did not receive the e-mail ? Your response should have been "Apologies for the inconvenience caused, we will contact as soon as possible and get this resolved" but you rather blame the customer for not following a specific communication protocol.