Hey look here a Refund and some guidance green stars all the way

Yap one happy customer today, so okay when you read my previous peace you can see I am really upset and I am hurting, it really felt like someone is steeling my money and I do NOT mean it in a preverbal manor like literally ********ly steeling my cash. And lets face it this was not R 20.00 this is times 1000.

Consumers guess what? I received a refund today in the full amount and that’s like wow great thank you are so awesome. U know I was preaching for me mom the other day and I told her “she always wants to fight” I said Mom believe in the good of others and I live my life like this. Ow man I was feeling like a poepol in this situation, but okay my believe has come through thank you Mr Du Plesis and Wife.

So with this “I am a very happy person” I would like to say the following, I personally think you have a awesome company and you are on the money, if I look at this you guys are doing business the money is coming in and you have some shortfalls here. First and foremost is communication, my experience in talking to Nicky and Richard, you know just in talking to Nicky, it was very difficult in understanding her and look all employees are trying to do good but talking to clients on the phone is not her strong point, the same goes for Richard, but ei ai shame poor guys I must just imagine his position poor guy.

This is all managements fault, so look I am not attacking you, me as a consumer is here to receive a professional service so give me one, in saying this, I am not a bad dude I am a relaxed cool person with plans, if you advertise something and you do not have stock tell me about it, have then a clear refund policy and stick to it and most importantly will be, to communicate this to your employees dealing with us. Now we are sitting with a person that can’t really communicate over the phone, we have a so to say man who is scared of every phone call that comes in and this is not helping.

I promise you “I will bite no ones head off” it will however be a problem for all of us if you took the funds and then ordered stock with my funds and you made me wait for 2 months and the communication sucks, so first of all, receive the order, check stock and talk to the client, see what he want to do and we can avoid all of this stress.

I must say this Hello Peter on your company profile is looking very bad and I can just think what it is doing to your company, so why don’t you guys rescue this situation, clearly your are good people, come here and reply, yes people are unhappy but it is up to you as a responsible person who in actual fact are looking and employing other people to manage this “Because you have the brains for it” come on we expect better.

With all of this said thank you very much for my refund, please talk more to us we are all cool people, but the emotional stress you cause with not talking to us is unwarranted, and you will cause someone to die of stress one day. I expect to see you rise above this situation, adapt and provide the quality of service we expect, to the rest of us consumers here guys just bear with me it looks like they are coming though I know it is rough but I believe in the good of others, Mr Du Plesis kom chom is nou tyd on jou vinger uit jou gat te trek en die ding reg te maak. I really hope you all can get refunded and we can mend all these broken bridges. Amen…