LC
Luwanda C
1 reviews | Active since Feb 2024
05 Aug 2024, 08:59
You don't know how to treat customers
A zero rating is fitting. I have been staying at Kempton Towers for over a year now and last week I witnessed a very sharp spike in my meter usage which made no sense to me because I stay alone. People in my building have been complaining about Protea metering for so long and I never had anything negative to say until last week. And when I call their office line to try understand what the problem may be, I spoke to the rudest woman by the name of Fiona, she spoke to me as if I had no right to ask any question as a customer if I have any concerns.
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Protea Metering's replyOfficial
30 Aug 2024, 09:02Good day Luwanda
As the appointed metering agent there are factors that we have control over and others that we don't.
We ensure that good quality meters are placed that function optimally. And we record the actual readings for the invoicing process.
The factors that we do not have any control over are the number of units that you consume, and the Council's promulgated tariffs.
It is unclear if you received clarification. Should you need further assistance kindly provide the unit number to enable us to assist.
Kind regards
Management: Protea Metering
As the appointed metering agent there are factors that we have control over and others that we don't.
We ensure that good quality meters are placed that function optimally. And we record the actual readings for the invoicing process.
The factors that we do not have any control over are the number of units that you consume, and the Council's promulgated tariffs.
It is unclear if you received clarification. Should you need further assistance kindly provide the unit number to enable us to assist.
Kind regards
Management: Protea Metering
Protea Metering's reply30 Aug 2024, 09:02
Official
Good day Luwanda
As the appointed metering agent there are factors that we have control over and others that we don't.
We ensure that good quality meters are placed that function optimally. And we record the actual readings for the invoicing process.
The factors that we do not have any control over are the number of units that you consume, and the Council's promulgated tariffs.
It is unclear if you received clarification. Should you need further assistance kindly provide the unit number to enable us to assist.
Kind regards
Management: Protea Metering
As the appointed metering agent there are factors that we have control over and others that we don't.
We ensure that good quality meters are placed that function optimally. And we record the actual readings for the invoicing process.
The factors that we do not have any control over are the number of units that you consume, and the Council's promulgated tariffs.
It is unclear if you received clarification. Should you need further assistance kindly provide the unit number to enable us to assist.
Kind regards
Management: Protea Metering