wrongful electricity cut
<p>My electricity was cut by Protea Metering for 2 whole days. The more I tried to explain to them that they received my registration documents, the less help they offered. two days later after a lot of stress, i get an email saying they are sorry for not registering me (almost a month after I sent the docuements). In the 2 days all the food in my fridge had to be thrown away due to meat melting onto other meat and so on.<br />I have asked what they will do about this, and it is as if I once again do not exist to them.<br /><br />Protea Metering do not treat the clients as human beings. They are 100% after your money and that is that.<br /><br />It is really sad that companies are driven this way.</p>
Dear Cliff
Your application was incomplete, and despite the email to request for the correct documents, you only forwarded the required documents the day after the cut was done. Reconnection was done on the same day that it was received - providing it was in your hands. And we have nevertheless compensated you. It is not clear how we ca be accused of being after your money? Clients are only expected to pay for electricity that they have consumed, according to the promulgated tariff structure. Nothing more, nothing less.
Management: Protea Metering
Best regards,
Dear Cliff
Your application was incomplete, and despite the email to request for the correct documents, you only forwarded the required documents the day after the cut was done. Reconnection was done on the same day that it was received - providing it was in your hands. And we have nevertheless compensated you. It is not clear how we ca be accused of being after your money? Clients are only expected to pay for electricity that they have consumed, according to the promulgated tariff structure. Nothing more, nothing less.
Management: Protea Metering
Best regards,