TM
Tshego M
1 reviews | Active since Jun 2015
05 Mar 2016, 19:11
Wrongful billing
So we are on prepaid but for some odd reason protea metering takes 50% of every token we buy.. when you call them they are so unhelpful, and they take their time to rise to the occasion and help you. I am sick an tired of this, stop *****ing from us, making us pay for things we know nothing about. This is so unfair that we have to go through this every month.
Helpful (0)
Replies (1)0
Replies (1)
Protea Metering's replyOfficial
07 Mar 2016, 08:18Hello Tshego_M,
You receive a water invoice every month, that you never pay. The water amount gets deducted from your electricity payments. If you actually settled the water invoices, there would be no deductions. Amounts deducted are reflected as payments on the next monthly water invoice that you receive. No *****ing from you, the water is unfortunately simply not for free.
The same document that was hand delivered to explain how to purchase prepaid electricity, also provided the information regarding the water billing.
If you have not received the informational document, the operator who took your call explained it again.
If the information provided by the operator who assisted was perhaps not very clear, we trust that this response is clear enough, but should you need further assistance please do not hesitate to contact us again? You're welcome to ask to speak to someone in Management - we are all more than willing to explain again and to clear any uncer*****ies.
Communication would be easier as well if you could be so kind to fill in and return the application that was hand delivered - we do not have any contact details.
Regards
Management: Protea Metering
You receive a water invoice every month, that you never pay. The water amount gets deducted from your electricity payments. If you actually settled the water invoices, there would be no deductions. Amounts deducted are reflected as payments on the next monthly water invoice that you receive. No *****ing from you, the water is unfortunately simply not for free.
The same document that was hand delivered to explain how to purchase prepaid electricity, also provided the information regarding the water billing.
If you have not received the informational document, the operator who took your call explained it again.
If the information provided by the operator who assisted was perhaps not very clear, we trust that this response is clear enough, but should you need further assistance please do not hesitate to contact us again? You're welcome to ask to speak to someone in Management - we are all more than willing to explain again and to clear any uncer*****ies.
Communication would be easier as well if you could be so kind to fill in and return the application that was hand delivered - we do not have any contact details.
Regards
Management: Protea Metering
Best regards,
Protea Metering's reply07 Mar 2016, 08:18
Official
Hello Tshego_M,
You receive a water invoice every month, that you never pay. The water amount gets deducted from your electricity payments. If you actually settled the water invoices, there would be no deductions. Amounts deducted are reflected as payments on the next monthly water invoice that you receive. No *****ing from you, the water is unfortunately simply not for free.
The same document that was hand delivered to explain how to purchase prepaid electricity, also provided the information regarding the water billing.
If you have not received the informational document, the operator who took your call explained it again.
If the information provided by the operator who assisted was perhaps not very clear, we trust that this response is clear enough, but should you need further assistance please do not hesitate to contact us again? You're welcome to ask to speak to someone in Management - we are all more than willing to explain again and to clear any uncer*****ies.
Communication would be easier as well if you could be so kind to fill in and return the application that was hand delivered - we do not have any contact details.
Regards
Management: Protea Metering
You receive a water invoice every month, that you never pay. The water amount gets deducted from your electricity payments. If you actually settled the water invoices, there would be no deductions. Amounts deducted are reflected as payments on the next monthly water invoice that you receive. No *****ing from you, the water is unfortunately simply not for free.
The same document that was hand delivered to explain how to purchase prepaid electricity, also provided the information regarding the water billing.
If you have not received the informational document, the operator who took your call explained it again.
If the information provided by the operator who assisted was perhaps not very clear, we trust that this response is clear enough, but should you need further assistance please do not hesitate to contact us again? You're welcome to ask to speak to someone in Management - we are all more than willing to explain again and to clear any uncer*****ies.
Communication would be easier as well if you could be so kind to fill in and return the application that was hand delivered - we do not have any contact details.
Regards
Management: Protea Metering
Best regards,