Wrong Invoice and Pathetic Assistance To Resolve

Worst treatment I received from these people today took me for a ride the whole day from 8AM up until 4PM my electricity was shutdown. When checking the statement they added a R6800 on my account that time I stay alone in a two bed apartment and top up +_1500 monthly which never finishes, I wonder what industrial machinery I must have connected the night before to acquire so much in a day. Mistakes happen I would've understood a proper explanation to this. Long story short I call the number provided on the website, the woman who attends the call shows no interest in helping tells me to email their portfolio manager as she is the only one dealing with invoices and refuses to give me a direct number rude AF I should say. After no response to the mail an hour later I call again a gentlemen helped bring back the power which lasted a minute and was off again my assumption is due to the invoice issue. I call third time another rude woman picks up also fruitless getting agitated on the call tells me the manager is gone after making me hold on the line apparently to look for her. I was only helped after escalating to an external source who engaged them and all was solved within 5 minutes invoice nicely sorted.

My worry is why would you lie and make me run around for an easy fix fault, as is no apology has been offered nor reason given to why I was put on a R7k debit & my power cut off. That time today I was working from home had to bother people to get my laptop and phone charged. No form of professionalism here if I could I would definitely change these service. Change employees who do not want to work why would your call centre not be of assistance to resolve issues from clients rather let us have direct numbers to your problem solvers.