QM
Quinton M

1 reviews | Active since Oct 2016

21 Jun 2022, 17:41

Worst service provider

Account was in arrears according to them. Payment was made and proof of payment submitted . They proceed to disconnect after confirmation of payment reflected on their own statement. Then you visit their website to purchase more electricity and , their security certificate is expired and you cannot gain access to their platform to make payments or purchases for electricity or water on Google. Then they tell you to purchase from any of the outlets such as pick n pay, spar etc. we proceeded to the outlet and they indicated the meter number is incorrect and I cannot purchase electricity. Huge inconvenience and can’t wait until they are removed as a service provider to our estate. They don’t even deserve one star.

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Replies (2)
Protea Metering
Protea Metering's reply22 Jun 2022, 07:31
Official
Good morning Mr. Morris

We apologize for the inconvenience.  We will have this investigated as a matter of urgency, and provide you with feedback shortly.

Kind regards

Management:  Protea Metering
Protea Metering
Protea Metering's reply23 Jun 2022, 09:31
Official
Good day Mr. Morris

Your water account was due for payment on 1st June already.  You would therefore not have been abled to purchase prepaid electricity.
 The operator who assisted when you phoned advised you to make payment and forward the proof.   After receipt of payment a reconnection was ordered.

Kindly ensure that the water account is settled in full by the due date to prevent the inconvenience in future.

Kind regards

Management:  Protea Metering